Refund policy

Return & Refund Policy

We want you to feel confident with your Perfection Curves purchase. If your item isn't the right fit, you may request a return within 14 days of receiving your order, subject to the conditions below.

Return Eligibility

To be eligible for a return, merchandise must be in the same condition in which it was received: unworn, unused, unwashed, unaltered, and free from stains, odors, deodorant, makeup, lotions, or other signs of wear. All original tags and packaging must be included.

Because shapewear is an intimate garment, we recommend trying your shapewear on over undergarments when checking the fit. For hygiene reasons, merchandise that has been worn beyond trying it on, washed, altered, or otherwise used is not eligible for return, except where required by applicable law.

Starting a Return

To request a return, please email support@perfectioncurves.com within 14 days of receiving your order. Include your order number and reason for the return. If your return is approved, we will provide instructions regarding where and how to send the item.

Please do not send merchandise back to the address shown on the original shipping package or directly to the manufacturer or supplier unless specifically instructed by Perfection Curves. Unauthorized returns may not be eligible for a refund.

Order Cancellations

Orders may be canceled within 15 minutes of purchase through the available cancellation option. Because orders may begin processing shortly after they are placed, we cannot guarantee cancellation requests received after the 15-minute cancellation window.

If you need assistance after the cancellation window has passed, please contact us as soon as possible. If your order has not yet entered processing or fulfillment, we will make reasonable efforts to assist you.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged or defective, or you receive the wrong item, please contact us promptly and include your order number and photos of the item and packaging. We will review the issue and work to make it right.

Size Exchanges

If you ordered the wrong size or need a different size, please contact us within the 14-day return period. Exchanges are subject to product availability and the same unworn, unused, unwashed, and hygiene requirements described above.

Return Shipping

For returns due to fit, sizing, or a change of mind, the customer is responsible for applicable return shipping costs.

If we confirm that an item arrived damaged, defective, or incorrect, we will provide an appropriate resolution at no additional cost to you.

Original shipping charges, if any, are non-refundable unless required by applicable law.

Refunds

Once an approved return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process and post the refund.

Final Sale Items

Items specifically identified as Final Sale at the time of purchase are not eligible for return or exchange, except where required by applicable law or for qualifying damaged, defective, or incorrect merchandise.

Questions

For questions regarding returns, exchanges, or refunds, please contact us using the contact information provided on our website.